1) Scope and Enforcement

• This AUP applies to all services We provide, all content stored on or transmitted through them, and all activity conducted through them, whether by You, Your employees, Your contractors, Your resold clients or the end users of Your websites. You are responsible for ensuring that everyone who uses the services through Your account complies with this AUP.
• We are not obligated to monitor Client Content, but We may investigate suspected violations, and We may take corrective action described in the TOS — including removal of content, throttling of resources, suspension or termination of services — where We reasonably believe this AUP has been violated. For severe violations (including illegal content, threats to the security or stability of Our systems or other customers, and network abuse) We may act immediately and without prior notice.
• Fees paid in advance are not refunded when corrective action is taken for an AUP violation, as set out in the TOS.
• We may disclose information about a violation, including Client information, to complainants, rights holders, or law enforcement and other authorities where the TOS or applicable law permits or requires it.

2) Prohibited Content

You may not store, publish, display, distribute or link to content on or through the services that:

• is illegal under applicable law, or promotes, facilitates or provides instructions for illegal activity;
• constitutes, depicts or promotes child sexual abuse material in any form — such content is removed and reported to the relevant authorities immediately and the account terminated without notice;
• infringes any copyright, trademark, patent, trade secret or other intellectual property or proprietary right of any person (see Section 6);
• is defamatory, harassing or threatening toward any person, invades another's privacy, or violates any right of publicity;
• promotes or incites violence against, or expresses hatred toward, any person or group;
• contains, distributes or links to malware, viruses, worms, Trojan horses, ransomware, spyware, rootkits or other malicious code, or serves as a command-and-control, distribution or update point for any of them;
• is designed to deceive — including phishing pages, counterfeit or brand-impersonation sites, fake login or payment pages, tech-support scams, pyramid or Ponzi schemes and other fraudulent offerings;
• offers for sale goods or services that are unlawful to sell in the applicable jurisdiction, including controlled substances sold without required authorization, counterfeit goods, stolen data or credentials, and weapons where prohibited;
• constitutes gambling operations conducted without the licenses required in the jurisdictions from which they are offered or accessed.

We may further refuse or remove, at Our reasonable discretion, content that exposes Us to legal risk, damages Our reputation or the deliverability and reputation of Our network (for example, content that causes Our IP space to be blacklisted), even where such content is not strictly illegal.

3) Prohibited Technical Activities and Network Abuse

You may not use the services to:

• access, probe, scan or test the vulnerability of any system, network or account without the express authorization of its owner, or breach or circumvent any security or authentication measure;
• launch, participate in or control denial-of-service attacks, botnets, port scans, brute-force or credential-stuffing campaigns, or any other form of network attack or abuse;
• forge network headers, sender identities or other identifying information, or impersonate any person or entity;
• operate open proxies, open mail relays, anonymization exit nodes, or public VPN endpoints;
• mine, stake or otherwise generate cryptocurrency, or run distributed-computing workloads unrelated to serving Your websites;
• run IRC servers or bots, game servers, stream-relay or file-mirror services, or other standing network daemons not required to operate Your websites, except where the applicable service description expressly permits them;
• interfere with, degrade or disrupt the services, Our systems, or the use of the services by other customers, or take any action that imposes a disproportionate burden on shared infrastructure;
• resell, sublicense or make the services available to third parties except as expressly permitted by Your plan or a written reseller arrangement with Us.

Security research against Your own hosted applications is permitted only to the extent it does not affect the availability or integrity of shared infrastructure or other customers.

4) Resource Usage and System Integrity

• Each hosting plan includes the specific resource allocations published on its plan page and in Your order — including the number of active websites, storage, monthly data transfer, mail storage, and per-website CPU, memory and concurrent-process limits. Use of the services must stay within the allocations of the plan You purchased. Compute allocations are enforced automatically as described in the TOS.
• Storage is provided for the content and operation of Your hosted websites and mailboxes only. Using the storage as a general-purpose file repository — including archives unrelated to Your websites, backups of external systems or devices, media libraries served primarily for download or streaming elsewhere, or any form of file-sharing service — is prohibited.
• Scheduled tasks (cron jobs), queue workers and background scripts must serve Your hosted websites, must be reasonable in frequency and duration, and must not run persistent daemons except where expressly permitted.
• Databases must support Your hosted websites. Using database services as a general remote data store for external applications is prohibited.
• You must keep the software You install — including CMS cores, plugins, themes and libraries — reasonably up to date and free of known compromises. We may disable, isolate or clean up compromised sites to protect the platform, and We may require You to remediate a compromised site before restoring it to service.

5) Email and Messaging

Email sent from or through the services is governed by Our Anti-Spam Policy, which is incorporated into this AUP by reference. In summary: unsolicited bulk email is prohibited; mailing lists must be opt-in with working unsubscribe mechanisms; You must comply with the CAN-SPAM Act and every other law applicable to Your messaging; and websites and contact forms must be protected against abuse (for example, against being used as spam relays). Violations of the Anti-Spam Policy are violations of this AUP.

6) Copyright Infringement and DMCA Policy

We respect the intellectual property rights of others and expect Our customers to do the same. We respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”).

6.1) Notification of claimed infringement

If You believe that material hosted on Our services infringes Your copyright, send a written notification to Our designated agent that includes all of the following:

• a physical or electronic signature of the copyright owner or a person authorized to act on their behalf;
• identification of the copyrighted work claimed to have been infringed (or a representative list, if multiple works);
• identification of the material claimed to be infringing, with information reasonably sufficient to permit Us to locate it (a URL is the most helpful form);
• Your contact information: name, address, telephone number and email address;
• a statement that You have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law;
• a statement that the information in the notification is accurate and, under penalty of perjury, that You are authorized to act on behalf of the copyright owner.

Notices should be sent to: abuse@maiahost.com, or by mail to Psionic-Studios, LLC (Attn: DMCA Agent), 37-28 61st Street, Woodside, NY 11377, USA.

6.2) Our response

Upon receipt of a compliant notification, We will expeditiously remove or disable access to the material identified and will make reasonable efforts to notify the affected customer. Knowingly misrepresenting that material is infringing may expose You to liability under 17 U.S.C. § 512(f).

6.3) Counter-notification

If You believe material You posted was removed by mistake or misidentification, You may send Our designated agent a written counter-notification containing: Your physical or electronic signature; identification of the removed material and its former location; a statement, under penalty of perjury, of Your good-faith belief that the material was removed as a result of mistake or misidentification; and Your name, address, telephone number, and a statement that You consent to the jurisdiction of the federal district court for Your address (or, if outside the United States, for any judicial district in which We may be found) and that You will accept service of process from the original complainant. Where the DMCA so provides, We may restore the material in not less than ten (10) and not more than fourteen (14) business days after receipt of a compliant counter-notification, unless the complainant notifies Us that they have filed a court action.

6.4) Repeat infringers

We maintain and enforce a policy of terminating, in appropriate circumstances, the accounts of customers who are repeat infringers.

6.5) Other intellectual property

Complaints regarding trademark infringement or other non-copyright intellectual property violations may be sent to the same contacts and will be handled at Our reasonable discretion under this AUP and the TOS.

7) Resellers and End Users

If You resell the services or operate websites on behalf of others, You must pass the obligations of this AUP through to Your clients and end users, and You remain responsible to Us for their compliance. Corrective action We take in response to an end user's violation may affect Your other end users, and — as set out in the TOS — We have no liability to You or Your end users for such corrective action.

8) Reporting Violations

To report abuse, spam, malware, phishing or any other suspected violation of this AUP, contact abuse@maiahost.com. Include the URL or IP address involved, timestamps, and any relevant logs or message headers. We review every report; We do not guarantee a response to the reporter but will act on verified violations.

9) Changes to this AUP

We may amend this AUP from time to time as described in the TOS. The current version is always available on this page and applies to all use of the services from its effective date. Continued use of the services after a change constitutes acceptance of the amended AUP.