Policies

Below is a quick overview of the policies you’ll commonly see on a web hosting provider’s legal page, and what each one generally covers. These summaries are meant to help visitors understand the purpose of each policy before they click through to the full text.

  • Privacy Policy
    This explains what personal data we collect (for example: name, email address, billing details, IP address, support messages, and website usage data), why we collect it, and how we use it to provide services like account access, billing, support, security, and service improvements. It also describes how data may be shared (for example with payment processors or anti-fraud providers), how long it’s kept, and what security measures are used to protect it. You’ll usually also find information about cookies and analytics, plus your rights regarding your data (such as accessing, correcting, exporting, or deleting it where applicable).
  • Terms of Service
    This is the “rules of use” agreement for the hosting service. It describes what the service includes, what customers are responsible for, and what actions are not allowed. Typical topics include acceptable use (no illegal content or abuse), account ownership and access, billing and renewals, refunds (if any), uptime and service limitations, backups and data responsibility, support scope, and what happens if an account is suspended or terminated. It also usually includes important legal sections like liability limits, dispute handling, and how policy updates are communicated.
  • Acceptable Use Policy
    This sets the rules for what may and may not be hosted or done on our platform. It covers prohibited content (illegal material, malware, phishing, infringing content), prohibited technical activity (attacks, scanning, open relays, crypto mining), how plan resource allocations may be used (website content only — no general file storage or file sharing), email rules, and our copyright infringement / DMCA policy including how to file a takedown notice, how to counter-notify, and our repeat-infringer policy. It also explains how violations are reported and enforced.
  • Service Level Agreement
    This states the 99.9% monthly uptime commitment for our shared and semi-dedicated hosting, how downtime is measured, and the remedy when we miss it: service credits on a published scale, claimed through the client portal within 30 days. It also lists what does not count as downtime — announced maintenance, problems caused by a site's own code or configuration, suspensions for non-payment or policy violations, attacks, and failures outside our network.
  • Affiliate Program Terms
    This governs our referral programs — the customer Refer-a-Friend program (account credits) and the Professional Affiliate program (cash commissions). It explains how referrals are tracked and attributed (first-party cookie plus referral code), what makes a referral qualify (new customers only, a 90-day retention gate before anything vests), how commissions are calculated on money actually collected, when and how payouts happen, and the conduct rules affiliates must follow — no self-referrals, no spam, no bidding on our brand in paid search, and clear disclosure of the affiliate relationship.
  • Anti-Spam Policy
    This covers email and messaging rules to prevent spam and protect server reputation. It typically states that sending unsolicited bulk email (spam) is not allowed, and it may require that mailing lists are opt-in, include clear unsubscribe options, and follow applicable laws and best practices. It also explains what happens if spam complaints occur (for example investigation, rate limiting, temporary suspension, or account termination), and may mention security expectations like keeping websites and contact forms protected to avoid being used for spam or malware distribution.